Career With Us
Customer Service Manager
Job Responsibilities
- Supervise day-to-day customer service department operations
- Create, revise, and implement effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- To oversee the development and management of the Customer Service Team
- To ensure the highest level of customer satisfaction
- To manage customer unhappiness in any channels
- Effective implementation and monitoring of customer appointment system
- Implementing, Monitoring, and Improving customer feedback survey
- To work closely with all departments
- Maintain accurate records and documentation
- Analysis of service statistics and outline preventive plans
- Respond to customer service issues immediately
- To manage, implement and execute customer retention initiative
- Stay informed and updated on the latest industry techniques and methods
- Able to comprehend and stay updated on the health screening and diagnostic services provided for customers
Job Requirements
- Candidate must possess at least a bachelor’s degree in Marketing, Communication, Business, Hospitality, Health/Hospital related or fields equivalent
- Good working experience
- Excellent interactive and communication skills in Bahasa Malaysia and English. (Additional Chinese language is an added advantage)
- Strong interpersonal skills and customer service-oriented
- Enthusiastic and self- motivated with the desire to succeed and strive for the best
- Possess leadership skills and a team player
- An analytical and goal-oriented individual
Pharmacy Assistant
Job Responsibilities
- Dispense prescription medication and other medical products to patients under the direction of licensed pharmacist
- Answer patient’s queries about the medications
- Perform administrative duties including operating the cash register, handling cash transactions and stocking medications
- To monitor the expiry date of drugs and report to the pharmacist
- Resolve customer issues in a timely and professional manner
Job Requirements
- Candidate must possess at least a Diploma in Pharmacy
- At least 1-year working experience in the related field
- Positive attitude with good interpersonal and leadership skills
- Multilingual is an added advantage
- Fresh graduates are also encouraged to apply
Assistant Sales Manager
Job Requirements:
- Possess a Bachelor’s Degree or Diploma in Sales, Marketing or Business Management
- At least 3 years experience in the related field is required for this position
- Excellent verbal and written communication skills
- Experienced in developing and maintaining customer networks
- Strong leadership quality with experience in managing the sales team
- Familiar with Health Care Industry (Added Advantage)
- With / Without own transport
- Required language(s): English, Bahasa Malaysia & Mandarin (Added Advantage)
Job Responsibilities:
- Plan, monitor, execute sales action plans & achieve individual sales targets
- Responsible to achieve group sales target set by Management
- Prepare quotations and follow up with customers on inquiries/sales orders
- Build a relationship with potential clients and perform regular follow-up with existing clients
- Conduct market research to identify potential business opportunities and evaluate customer needs
- Maintain updated knowledge regarding company services
- Keep abreast with the latest market trends and development including competitor’s activities
- Prepare sales report on a monthly basis
- Perform any ad-hoc assignments or additional roles assigned by the management
Sales Executive
Job Requirements:
- Candidate must possess a bachelor’s degree/diploma in sales or equivalent.
- Excellent verbal and written communication skills.
- Positive attitude with a pleasant personality
- Must be able to work independently with minimum supervision.
- At least 1 year of working experience in Sales
- Working Experience in Health Care Industry will be an added advantage.
- Required language(s): English, Bahasa Malaysia & Mandarin (Added Advantage).
- Candidate must possess own transport & willing to travel.
- Science/Medical background is an added advantage.
Job Responsibilities:
- Positively represent and promote the Company’s health care services
- Acquire new business opportunities and maintain a good relationship with clients
- Professionally handle all customer’s request and inquiries
- Coordinate closely with the sales team for the implementation of sales strategy and promotion set by the company.
- Ensure the achievement of monthly sales target
- Visit potential clients and conduct presentation regarding the company & services offered
- Conduct regular market survey and analysis
- Perform any other duties/assignments as assigned by the supervisor
Staff Nurse
Job Requirements:
- State Registered Nurse with Nursing Board of Malaysia
- Possess a Valid APC
- Possess Degree / Diploma in Nursing
- MUST be able to draw blood & set intravenous line
- To assist Doctors during medical procedures
- Good interpersonal and communication skills
- Multilingual (English, Bahasa Malaysia, and Mandarin) will be added advantage
Job Responsibilities:
- To conduct basic medical test
- To handle the health screening process for customers
- To prepare Customer for relevant test or investigation
- To ensure the excellent customer experience
- Maintain good communication with relevant departments and clinics
* Life Care Diagnostic Medical Centre is seeking registered nurses for full-time employment.
Clinical Executive
Job Requirements
- Minimum Diploma/Degree in any field
- Good interpersonal and communication skills
- Multilingual (English, Bahasa Malaysia, and Mandarin) will be added advantage
Job Responsibilities:
- To handle the health screening process for Customers
- To assist in day to day operation
- To prepare Customer for relevant test or investigation
- Maintain good communication with relevant departments and clinics
- To ensure the excellent customer experience
- No shift duty work
Radiographer
Job requirements:
- Possess Diploma/Degree in Diagnostic Imaging or Radiography
- Requires performing general X-Ray, BMD, Mammogram, CT Scan, and MRI scan. Training will be provided.
- Maintain good communication with relevant departments and clinics
- To ensure the excellent customer experience
- Experience Radiographers will be added advantage
- Multilingual (English, Bahasa Malaysia, and Mandarin) will be added advantage
Applicants should forward by e-mail, a detailed resume stating qualifications, expected salary, contact telephone number and a recent passport-sized photograph to hr@lifecare.com.my
Only shortlisted candidates will be notified.