As a health care consumer, you have the right to:
Choice of Service Providers – Choose or change your provider from among the Medical Centre staff of qualified
health care professionals.
Considerate and Respectful Care – Have your individual dignity respected regardless of age, gender identity, race, ethnicity, national origin, culture, sexual orientation, class, physical ability, genetic information, position in the community, lifestyle or other personal attributes.
Privacy – Expect that your discussions, examinations and treatments will be conducted in a private, safe
Confidentiality – Expect confidential treatment of all communications and records relating to you. Except as provided by law, your written permission must be obtained before information is given to anyone not directly connected with your care. Before you consent to a release of information, you may discuss what information will be released.
Responsive Service – Expect a timely response to any reasonable requests made for service. However, you do not have the right to insist on inappropriate or medically unnecessary treatment or services.
Access to Your Records – Have access to information contained in the records within a reasonable time frame, except in certain circumstances specified by law.
Written Notice – Receive a written “Notice of Privacy Practices” that explains how your protected health information will be used and disclosed.
Interpreter Service – Request the services of an interpreter if needed, at no cost to you.
Patient Attendant Service – You have the right as a patient to request a LifeCare staff member accompany you during your medical exam for comfort and support.
Know Your Fees – Be informed of fees incurred during your visit and of payment policies.
Understanding – Be an active participant in decisions regarding your health. You have the right to understand, and to request information about, the following:
- LifeCare services policies
- The name and title of the person providing service to you
- Our assessment of your problem
- What tests are being recommended and why
- What treatment and/or medication is recommended and its side effects and significant risks
- Alternate courses of treatment or non-treatment, and the side effects and significant risks associated with each
- The prospects for resolution of your problem, and how this problem might be prevented in the future.
Your right to refuse participation in any research projects being conducted at LifeCare.